Location: Remote (LATAM)
Rate: $4,000 - $4,500/month
Benefits: PTO and Holiday Calendar
Company: Market Better
ABOUT THE COMPANY
Market Better is a B2B growth marketing agency in Bryn Mawr, PA, just outside Philadelphia. We build marketing engines that feed sales. Most agencies stop at content. We fuse marketing and sales with a four-step system: Video (YouTube and podcast content built for the client's exact buyer), Content (social, blog and newsletter, all built off the video), Inbound (lead magnets, landing pages and funnels that turn attention into leads) and Outbound (SDR work, intent-based outreach, cold calling, email and LinkedIn outreach that turns leads into booked sales calls). We get judged on meetings booked. Clicks, downloads and impressions don't count. Today we're about 18 people across the US and nearshore, serving more than 20 B2B clients.
WHAT WE'RE LOOKING FOR
We've spent the last 18 months rebuilding this company. New brand, new team, new offer. The pieces are in place. What we're missing is one person who owns how it all runs, measures it and makes it better every week. You report to Mike McGrath (CEO), and Account Management, Delivery and Operations report to you. Mike leads sales, business development, overall leadership and the vision for growth. This is a senior seat: about 80% making sure the trains run on time, and about 20% helping set strategy as we move upmarket and onboard two to five new clients a month in 2027. We want a hands-on operator who has built operations from the ground up and scaled them, not a creative leader.
IN THIS ROLE, YOU WILL
Track and measure the delivery system
- Build one scoreboard for every client across all four steps: what launched, what's late, what's producing
- Own the numbers that matter: time to launch, on-time delivery, leads, booked calls, client health and team utilization
- Hold our launch standard. The goal is all four steps live inside 30 days for every new client
- Oversee every new client's first 30 days, from onboarding through go-live, alongside the Account Manager
- Catch problems before the client does, and fix them
Build the process
- Help curate and revise our full step-by-step process for delivery and operations, from signed deal to Day 90 and beyond, and help sales document theirs
- Tighten the handoffs: sales to Account Manager, Account Manager to delivery, content to lead generation
- Turn it all into SOPs the team will actually use, living in Notion
Lead the team
- Run the weekly team huddle and the monthly all-hands
- Coach the department leads one on one and give direct feedback
- Assess the team structure, including the Business Operations Manager role, and recommend what comes next
- Help hire our open seats and get new people productive fast
- Partner with the CEO on the operational side of finance and HR: resourcing, capacity and people processes
- Manage our outside partners and contractors
Run the systems
- Own Notion as the company's operating system, alongside our Notion Specialist
- Keep the CRM and client dashboards clean so we can trust the data
- Find the places where AI and automation take work off the team's plate
Your first 90 days
- By day 90, you're running the company day to day and Mike is out of delivery
- Days 1 to 30, learn it: sit in on every huddle, meet every team member, walk through each client account and our Notion setup, and come back with an honest read on what's working and what's broken
- Days 31 to 60, measure it: the scoreboard is live, every client and every step is tracked in one place, and you're running the weekly huddle
- Days 61 to 90, own it: the process for delivery and operations is written down and the team is following it, and you have a plan for the open seats and for what's needed next as we add clients
YOU'LL SUCCEED IF YOU HAVE
- Experience helping scale a digital marketing agency, a lead generation company or a service business a lot like one. You know where the bottlenecks happen when a service business grows
- A senior operations seat on your resume: Director or Head of Operations
- A builder's track record: you've written processes from scratch, taken operations from zero to one and then scaled them, and gotten a team to follow them
- Strong leadership: you're comfortable coaching, leading calls, managing a team and having the hard conversation
- Real organization: things don't slip with you
- Technical fluency: you know Notion or a tool like it, you've lived in a CRM, and you can look at a dashboard and ask the right question
- Experience managing a remote team across time zones
- An owner's mindset: you care about goals, KPIs and targets
- Hands-on use of AI tools in your own work, and curiosity about where they fit in ours
NICE TO HAVE
- Experience in a B2B content, video or lead generation agency
- Experience moving a service business upmarket and absorbing several new clients a month
- Hands-on experience building a company operating system in Notion
- Experience with agency finance basics: margins, resourcing and utilization
WHY JOIN THIS TEAM
This is the most important hire Market Better has made. You join a founder who has built and exited companies before, a rebuilt team and a proven system; at the moment, the company is ready to scale. You'll have real authority over how the company runs, a clear 90-day mandate, and room to grow with the business as it heads into a big 2027.
ABOUT TALENT SCOUT
Talent Scout connects top creative, marketing, and operations professionals across Latin America with leading U.S. brands and agencies. We specialize in long-term, full-time placements, meaning that when you join through Talent Scout, you’re not stepping into a freelance or temporary role — you’re becoming a valued member of a client’s team, with support every step of the way.
To learn more about working with Talent Scout, please visit our Careers Page and follow us on LinkedIn and Instagram.
