Sr. Customer Success Manager

Role: Sr. Customer Success Manager - Enterprise Wordpress

Location: Remote (LATAM)

Rate: $2,250–$2,500/month

Benefits: PTO and Holiday Calendar

Company: One of Our Amazing Partners

ABOUT THE COMPANY

One of Our Amazing Partners is a global WordPress agency delivering enterprise-grade digital solutions since 2009. What began as a small services firm has grown into a trusted technical partner for large organizations building and scaling content-driven platforms. With a strong foundation in WordPress and expanding work across open-source ecosystems, One of Our Amazing Partners is growing rapidly across the Americas while maintaining a culture rooted in technical depth, autonomy, and delivery excellence.

WHAT WE’RE LOOKING FOR

We’re looking for a senior Customer Success leader who can own enterprise relationships with depth and confidence. This is not a reactive account management role. You’ll be expected to understand digital platforms, uncover opportunities clients haven’t yet articulated, and proactively drive account growth.

You should be commercially sharp, technically curious, and comfortable operating in a high-trust environment with minimal oversight.

IN THIS ROLE, YOU WILL

• Own a portfolio of mid-market and enterprise accounts from onboarding through renewal and expansion
• Serve as the primary relationship owner for senior client stakeholders across the Americas
• Move accounts from reactive support to proactive strategic partnership
• Identify platform optimization and growth opportunities by understanding client implementations and business objectives
• Drive upsell and cross-sell initiatives aligned with client priorities and One of Our Amazing Partners’s capabilities
• Partner closely with Delivery Managers to ensure execution supports account stability and long-term expansion
• Maintain clear visibility into renewal timelines, risks, and expansion pipelines
• Support client advocacy efforts including references and case study collaboration

YOU’LL SUCCEED IF YOU HAVE

• 5+ years of experience in Customer Success, Account Management, or Consulting within a services-led or agency environment
• Hands-on familiarity with WordPress or similar platforms (Drupal, AEM, Sitecore, other DXPs)
• Near-native English fluency (spoken and written) with the ability to confidently lead enterprise conversations
• Experience working directly with U.S. or European enterprise stakeholders
• Strong commercial judgment and comfort navigating renewals and negotiations
• A proactive mindset — you identify opportunities before clients ask
• Ability to ramp quickly with limited hand-holding
• Comfort operating in a high-trust, low-micromanagement culture

NICE TO HAVE

• Deep familiarity with the WordPress ecosystem
• Experience supporting enterprise CMS migrations or large-scale digital programs
• Exposure to channel partnerships
• Experience reviewing digital platforms to uncover optimization opportunities

WHY JOIN THIS TEAM

One of Our Amazing Partners is winning multiple new enterprise logos each month and expanding its footprint across the Americas. You’ll join a technically respected organization where senior operators are trusted to lead, shape client relationships, and directly influence revenue growth. If you’re looking for autonomy, meaningful ownership, and exposure to enterprise digital programs, this is the right environment.

ABOUT TALENT SCOUT

Talent Scout connects top creative, marketing, and operations professionals across Latin America with leading U.S. brands and agencies. We specialize in long-term, full-time placements—so when you join through Talent Scout, you’re not freelancing or temping. You’re becoming a core part of a client’s team, supported every step of the way.

We handle recruiting, vetting, compliance, and payroll so you can focus on doing great work while we keep everything running smoothly behind the scenes. If you want meaningful work with global impact, you’re in the right place.